lapak99 Privacy Policy
This page describes what we collect when you use lapak99 and how we keep that data protected. We take your privacy seriously and operate transparently about how your information is used. Our policy applies to all users of lapak99, regardless of whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or any other supported region.
We collect personal data only to operate our platform, process your deposits and withdrawals, verify your identity, and comply with applicable law. We do not sell your data to third parties. We do not use your information for marketing purposes without your consent. This policy explains exactly what we collect, how we use it, and what rights you have.
If you have questions about our privacy practices or how we handle your data, our support team is available to help. You can also contact us directly using the contact information at the end of this policy.
What Data We Collect on lapak99
We collect your personal information when you create an account on lapak99. This includes your name, email address, phone number, date of birth, and residential address. We also collect your national ID number and a copy of your ID document during the account verification process.
When you make a deposit or withdrawal, we collect payment information. This includes your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details), the amount, and the date of the transaction. We do not store your full payment card or bank account numbers — payment processors handle that data securely on their own servers.
We collect information about your activity on lapak99. This includes which games you play, your bet amounts, your wins and losses, and the dates and times of your sessions. We use this data to calculate your tier progression, weekly cashback, and to detect fraudulent activity.
Data we collect
- Personal information: name, email, phone, date of birth, address, ID number
- Payment information: payment method, transaction amounts, dates
- Activity data: games played, bet amounts, wins and losses, session times
- Device information: IP address, browser type, operating system
- Communication data: support tickets, emails, chat messages
How We Use Your Data on lapak99
We use your personal information to create and manage your account. We verify your identity to comply with anti-money-laundering regulations and to prevent fraud. We process your deposits and withdrawals using your payment information. We calculate your tier progression and weekly cashback based on your activity data.
We use your device information and IP address to detect suspicious activity and prevent unauthorized access to your account. If we detect unusual login patterns or transactions from unfamiliar locations, we may ask you to verify your identity before allowing the transaction to proceed.
We use your communication data to respond to your support requests and to improve our customer service. We may also use aggregated, anonymized data to analyze trends and improve our platform — for example, to understand which games are most popular or which payment methods are most commonly used.
We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties. We do not share your personal information with other companies except as required by law or to process your transactions.
Third-Party Processors and Data Sharing
We work with third-party payment processors to handle deposits and withdrawals. These processors receive your payment information but do not have access to your account details or gaming history. Payment processors are bound by their own privacy policies and security standards.
We may share your information with law enforcement or regulatory authorities if required by law. For example, if we receive a court order or a request from a government agency, we will comply with that request and disclose the information requested.
Our servers may be located outside your jurisdiction. This means your data may be stored and processed in countries other than Indonesia. However, we apply the same security standards and privacy protections regardless of where your data is stored.
- KYC verification
- Know Your Customer process required to verify your identity and comply with anti-money-laundering regulations. Requires valid ID and proof of address.
- Payment processor
- Third-party company that handles your deposits and withdrawals. Processors receive payment information but not your account or gaming data.
- Aggregated data
- Information combined from many users and anonymized so no individual can be identified. We use aggregated data to analyze trends and improve our platform.
- Data retention
- We keep your data for as long as your account is active and for a period after account closure as required by law.
Your Rights and Data Protection
You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. We will provide this information within a reasonable timeframe.
You have the right to correct inaccurate data. If you believe any information we hold about you is incorrect, you can request that we update it. You can also update much of your information directly through your account dashboard.
You have the right to request deletion of your data, subject to legal and regulatory requirements. If you close your account, we will delete your personal information after a retention period required by law. Some data may need to be retained for compliance purposes.
We encrypt all data in transit using SSL (Secure Sockets Layer) protocols. Your login credentials are hashed and stored securely. We do not store your password in plain text. Our support team never requests your password or sensitive information via email or chat.
Cookies and Tracking
We use cookies to remember your login information and to track your activity on lapak99. Cookies are small files stored on your device that help us provide a better user experience. You can disable cookies in your browser settings, but this may affect your ability to use lapak99.
We use analytics tools to understand how users interact with our platform. These tools collect information about which pages you visit, how long you spend on each page, and which games you play. This information helps us improve our platform and identify technical issues.
Contact and Policy Updates
If you have questions about our privacy practices or how we handle your data, contact our support team. We are available to help with any concerns about your privacy on lapak99.
We may update this privacy policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on our platform. Your continued use of lapak99 after such changes constitutes your acceptance of the updated policy.
Our services are available only where local law permits. Users are responsible for verifying that their access and use of lapak99 comply with their own jurisdiction's regulations regarding data protection and online gaming.